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VoIP Cost Justification - Softphone technology "reduces the cost of operating a phone system from $100 per user per month to $35" Not necessarily true for all businesses. A CNET story discussing Vonage's V-phone cited a study by Infonetics Research that said 75 percent of companies transitioning to a VoIP phone system said they saw softphones as a complement to their IP office phone. "Softphones are complementary. They don't replace desk phones," Matthias Machowinski, the directing analyst of enterprise voice and data at Infonetics Research. "There might be some large companies that will use this product, but I think it's much better suited for the small-business market, where the per-user cost of a PBX is really expensive."

VoIP Cost Justification - Higher employee productivity Elizabeth Herrell, of Forrester Research, says VoIP can help generate small savings that add up to significant sums when spread across an enterprise. Using the example of just one application, Herrell studied the benefit of reduced messaging time to reach coworkers. She said 59 percent of workers estimate that eliminating the need to send multiple messages to a landline, cell phone or mobile device when a worker's whereabouts are unknown could save two to five minutes per contact. Apply those savings to a company with 3,000 employees and the savings on unified messaging alone total roughly 36,800 hours per year. Article 7/6/6 voip

VoIP Market Penetration - (Cisco) estimates that today 16 million phones, less than 5 percent of the base of business phones used in the world, are based on VoIP. Article 7/6/6 voip

VoIP Cost Justification - Unified Messaging "Research shows that the average worker uses 6.4 different communications systems," says Hank Lambert, director of product management at Cisco's voice technology group. 7/6/6

VoIP Cost Justification - Lower Adds, Moves & Changes" Costs Aside from the money saved on conventional long-distance phone service, one of the biggest benefits of a VoIP network is the money it can save from so-called "move, add and change," or MAC, costs, that are incurred every time phone wiring is laid down or dug up to accommodate arriving and departing workers, says Hank Lambert, director of product management at Cisco's voice technology group. 7/6/6

"Overall the (business) communications market is a $43 billion market and it's coming together. That includes corporate e-mail, corporate IM, PBX systems, voicemail, and video conferencing." According to Zig Serafin, general manager of Microsoft's Unified Communications Group, discussing what it all means for VoIP and the world's largest software company. Article 7/6/6 voip

16 million phones, less than 5 percent of the base of business phones used in the world, are based on VoIP, according to Cisco. 7/6/6 voip

58,000 companies and 70 percent of Fortune 500 companies use Cisco's VoIP technology, Cisco says very few use it companywide. 7/6/6 voip

Cisco held 19.8 percent of the enterprise voice market during the first quarter 2006, compared with 16.4 percent by Avaya and 10.9 percent by Nortel, according to Synergy Research Group. 7/6/6 voip

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