IVR Definition 

Click here for the Wikipedia definition and explanation of interactive voice response.

Suggested IVR Vendors 

While dozens of companies offer all sorts of IVR services, the following are suggested by TA as they are TA vendor members and they have a compensation plan for telecom agents or channel partners.

Hudson Street Networks 

HSN operates a robust Interactive Voice Response (“IVR”) platform which, combined with our state of the art switching facility, provides customers with a unique and effective solution for a variety of customer service, telemarketing and financial transaction applications. Additionally, our platforms tremendous flexibility, allows us to provide customized solutions at a fraction of the usual cost of development.

Originally designed specifically for the calling card market, our IVR application allows our clients to decrease their customer service costs by automating many processes that traditionally are handled by live customer service reps. In the case of calling card companies, this means more effectively managing credit guidelines, providing immediate credit approvals & recharge, extracting valuable information from callers and increasing customer service coverage to 24/7…all while improving the customer service experience for the end user! Click for more details on Pre-Paid Card Customer Service.

IVRciti specializes in the development, management and hosting of customized automated ASP IVR solutions.

General Listing of IVRciti applications:

• Advertising response management
   
• Anonymous tip line
   
• Benefits and pension plan information/enrollment
   
• Call inbound and outbound announcements
   
• Catalog services - telephone order entry
   
• Claim reporting and status
   
• Credit card verification
   
• Credit and collections calls
   
• Customized call position routing
   
• Customer service inquiries
   
• Customer satisfaction surveys
   
• Customer address verification
   
• Directions

IVR News

Service & information providers need to continue to focus on reducing their operational costs by automation using multi-modal platforms as well as interactive voice response. 12/19/6 Frost & Sullivan

Bank to provide payment solutions via lockbox, internet, interactive voice response (IVR) or over-the-counter, depending on the Water Board client's individual preference or requirements. 12/18/6 EarthTimes.org

etrials Worldwide said it has deployed its largest-ever global study incorporating wireless eDiary and interactive voice response (IVR) systems, using 4,700 devices across 420 sites in seven countries in Europe and the US 12/14/6 in-Pharma

IVR Discussion 

Click here to go to TA's Google Group discussion topic on interactive voice response.