TPV Definition 

Click here for the Wikipedia definition and explanation of third-party verification.

Suggested TPV Vendors 

While dozens of companies offer all sorts of TPV services, the following are suggested by TA as they are TA vendor members and they have a compensation plan for telecom agents or channel partners.

Hudson Street Networks 

HSN's automated TPV solution TPVciti offers a low-cost alternative to a live voice agent while ensuring compliance with both FCC and State PUC third-party verification requirements. Our IVR systems feature intuitive scripting to automatically ensure the correct questions are asked and the needed data is captured. There is 100% consistency in questions asked which translates into a program transaction completion rate of 99%. Our custom IVR solutions enable our customers to easily opt-out to a live agent at any time if they require personal attention.

TPVciti Automated IVR Service Highlights:

• Implementation in as Little as 48 hours
   
• Dual Channel Recording to Eliminate the Loss of Interactions/Customer Statements
   
• Very Low Implementation and Ongoing Cost
   
• Simple to Set Up, Implement and Launch
   
• Program transaction completion rate of 99%
   
• Real-Time Call Record and .Wav File Retrieval and Posting via web interface
   
• Dedicated Management and IT Resources, 24/7 Availability
   
• Superior Value & Cost Competitive IVR Services VoIP, TDM or dial in access available
   
• VoIP 911 Verification
   
• Hosted Call Recording

The TPVciti automated IVR verification method provides you with a pre-determined script to comply with your unique verification requirements. We work with you every step of the way to optimize your IVR system script, process and support services we understand how to increase productivity, boost customer satisfaction, reduce costs, and of course, improve your verification success ratio.

Our Automated IVR solutions can help you meet your Third Party Verification compliance requirements and can also improve your bottom line. Contact us today to learn more about our IVR Solutions and get started!

TPVciti E911

TPVciti E911 solution notifies VoIP customers of E911 service, while gaining their affirmative acknowledgement of the notice. The U.S. FCC requires VoIP carriers who connect with the public telephone network to notify their customers of any limitations to their E911 service, including where, power/locator limitations, and under what conditions it may not be available. It is vital for VoIP carriers to obtain "affirmative acknowledgement" from every customer that they have received and understood that information.

TPVciti Automated Call Recording Service

TPVciti automated call recording service consists of an entire recording platform that is located directly within a national network and offers complete integrated call recording solutions for all types of businesses and services. Providing access to the most flexible and creative call recording services available, TPVCiti.com not only eliminates your need to purchase any in-house call recording equipment, but also eradicates any maintenance problems and costs that are usually associated with it.

TPV News

Buzz Telecom broke off contact after the state agency requested recorded third-party verification of calls made to customers 12/20/6 Tribune-Chronicle.com

3PV files comments in the Federal Trade Commission's (FTC) TSR Prerecorded Call Prohibition and Call Abandonment Standard Modification   11/30/6 eMediaWire.com

TPV Discussion 

Click here to go to TA's Google Group discussion topic on third-party verification.