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951News.com Video Problem Page
Each video has four "piece parts" - the raw video submitted, the Internet computer that the video lives on, your Internet connection and your computer. The first two components should never be a problem as we test the raw video and the host computer to make sure the "video works" and is of tolerable quality before we put it on the the 951News.com web site.
Your Internet Connection You need to have a high-speed Internet connection which usually means DSL or cable. If you're accessing the Internet via a "Wi-Fi" connection then the Wi-Fi provider (Starbucks, Kinkos, etc.) needs to have a high-speed connection. You can check the speed of your Internet connection at any one of dozens of Internet web sites. Go to Google.com and search for "Internet speed test". You can find a reliable one by clicking here. Most of the Internet speed tests require that you have the free Java.com software installed on your computer. For best results your Internet download connection should be at least 700K. You will get this speed or better with almost any DSL or cable Internet connection. If you think your Internet access provider is not giving you the download speed you need call their customer service desk and tell them you're having trouble watching the Internet videos at www.951News.com.
Your Free Video Viewing Software Version Most all our videos require that you have the latest version of some free video viewing software. Virtually all our videos use Flash or Window Media. If your version of Flash or Windows Media needs to be upgraded your computer should prompt you to "click here" to upgrade it automatically. If it doesn't try one of the following links. Flash Player free software Unclick on the "Yahoo Toolbar" before downloading unless you really want that
The Video Won't Start or Pauses in the Middle It is not unusual for there to be a 30-second delay before the video starts playing. This delay is caused by the video needing to open the player and "get ready" to play. If the video doesn't start playing after 30-seconds or it pauses while playing, click on the "right-arrow" on the bottom left hand corner of the video player.
Just Too Hard? Give It One More Try! If you've never watched Internet videos on your computer before - getting your computer setup to watch Internet videos for the first time might indeed seem "just too hard". KEEP TRYING - IT'S WORTH IT! Once you get it working it usually stays working. Just like when TV took over radio - more and more content producers are going to be distributing some or all their content via the Internet. Who knows - maybe you'll be distributing your own videos over the Internet to your personal and business contacts before you know it. While we don't really provide technical assistance - if you've got no one else you can think to call - me at 951-251-5155 and I'll try to help you.
Contact Dan Baldwin, Editor &
Publisher 951-251-5155 Phone |
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