Price, Provisioning & Commission Problems Reported at New Online Forum
By Dan BaldwinTA Executive Director

TA has created a new online forum where TA members can report pricing, provisioning and commissioning problems they are having with their providers. Click here to access the forum now to read about or report problems.

The "Project Manager (PM) Forum", is for channel partner and telecom agency project managers, owners and other operations personnel so they have an objective "non-sales" place to go to report and solve problems they're having with their carriers, resellers or providers and to see if anyone else is having similar problems.

The PM forum will be moderated by TA member Hollie Clere of Clerecomm, an outsourced provider of operational and administrative services for telecom agencies and providers. "For over six years we've been working with all the major providers to make sure our client's deals are priced, provisioned and paid correctly", stated Hollie Clere. "There are very few pricing, provisioning and commission problems we have not seen an solved. We are honored that TA invited us to share our expertise with TA members by moderating the PM forum."

The PM forum is not conceived to be a "shooting gallery" for agents to take cheap shots at carriers so much as to be a place for everyone to quickly learn about topical problems and the best ways to solve or avoid the problems.

The First Problem Reported: An Internet T1 that can't do VoIP?

The first problem reported on the PM forum is that of a carrier provided DIA ("dedicated Internet access") T1 that can't seem to pass voice VoIP traffic to the customer's satisfaction. The initial review of the situation from the carrier's point of view is that the "low grade" router provided by the carrier needs to be upgraded to a Cisco router in order to handle the voice traffic over their data T1. The carrier is not inclined to upgrade the router though because the customer didn't say up front that they wanted to do VoIP over the DIA circuit. Huh? 

Click here to follow this issue and learn with others how to avoid this problem.

 


Questions about this article? 

Please contact Dan Baldwin at Dan@TelecomAssociation.com or 951-251-5155



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