Provisioning & Commission Problems Reported at New Online Forum
Baldwin, TA Executive
TA has created a new
online forum where TA members can report pricing, provisioning and
commissioning problems they are having with their providers.
Click here to access the forum now to read about or report
Manager (PM) Forum", is for channel partner and telecom agency
project managers, owners and other operations personnel so they have
an objective "non-sales" place to go to report and solve problems
they're having with their carriers, resellers or providers and to see
if anyone else is having similar problems.
PM forum will be moderated by TA member
Hollie Clere of
outsourced provider of operational and administrative services for
telecom agencies and providers. "For over six years we've been working
with all the major providers to make sure our client's deals are
priced, provisioned and paid correctly", stated
Hollie Clere. "There are very few pricing, provisioning and
commission problems we have not seen an solved. We are honored that TA
invited us to share our expertise with TA members by moderating the
is not conceived to be a "shooting gallery" for agents to take cheap
shots at carriers so much as to be a place for everyone to quickly
learn about topical problems and the best ways to solve or avoid the
The First Problem Reported:
An Internet T1 that can't do VoIP?
first problem reported on the
PM forum is that of a carrier provided DIA ("dedicated Internet
access") T1 that can't seem to pass voice VoIP traffic to the
customer's satisfaction. The initial review of the situation from the
carrier's point of view is that the "low grade" router provided by the
carrier needs to be upgraded to a Cisco router in order to handle the
voice traffic over their data T1. The carrier is not inclined to
upgrade the router though because the customer didn't say up front
that they wanted to do VoIP over the DIA circuit. Huh?
Click here to follow this issue and learn with others how to avoid
Questions about this article?
Please contact Dan Baldwin at