TeleSource's tour of their telecom expense management or "TEM" tool "TeleSource Connect" (click below to watch)


Following are notes from the presentation:

00:00  Introduction to the three views or portals, 1) Customer View, 2) Agent View, and 3) White Label Branded Product

01:55  Customer Portal Tour  -  Contract module looks at contract value & variances; Interactive invoice management tracker; Help desk ticketing & TAC; Contract expiration agent alerts; Dispute manager to track outstanding disputes; Spend comparisons by carrier or location; Inventory tracker and manager

12:50  Agent Portal  -  Invoices; Reports; Orders; Contact Manager; Tools

16:50  White Label Branded Product  -  "Stop Light" approach offers a huge competitive advantage

To get more information now about TeleSource, contact Ronnie Bice at 888-849-0555

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