Phone Functions Reference Card 4 pages
A phone side "cheat sheet" for using the phone & voicemail

Phone User Guide for Model 9212 30 pages
An end user guide describing how to use the Allworx 9212 phone features

System User Guide 28 pages
An end user guide describing the My Allworx Manager features

Receptionist Quick Reference Guide 12 pages
An end user document describing how to use the Allworx Call Assistant 2.1

Must be installed and launched from your hard drive. Contact Matthew Taylor for assistance.

Allworx 9212 Label Template and Template Instructions
Word document template and instructions for creating labels for the Allworx 9212 phone

To announce & transfer a call after answering (method one):

1. Press "Transfer" (which automatically puts caller on hold)
2. Press a button on the bottom right hand corner of the phone to get new dial tone
3. Dial extension number and ask staff if they want to take call

    If staff wants to take the call:  

4. Press "transfer" and hang up

    If staff does not want to take call:

6. Press the flashing button to take caller off hold & repeat process to try to transfer to another staff member or
7. Press "transfer, 3, extension number & hang up" to put caller in a staff voice mail box


To announce & transfer a call after answering (method two):

1. Press "Hold" to put the caller on hold
2. Press "Intercom & extension #" to voice announce call to see if the staff person wants to take the call

    If staff wants to take the call

3. Tell the staff to hang up if they answered the intercom call by picking up the handset  
4. Press the flashing button to take caller off hold
5. Press "transfer, extension number & hang up"

    If staff does not want to take call:

6. Press the flashing button to take caller off hold & repeat process to try to transfer to another staff member or
7. Press "transfer, 3, extension number & hang up" to put caller in a staff voice mail box