SiPContact Center is a completely hosted solution; there is no need for expensive on-site IVR or dialing equipment. A call center agent can sign in to the system from any broadband connection anywhere in the world and be immediately available to send or take calls. In-house agents need only a USB headphone and a networked computer to be effective and efficient. The need for a desktop handset is eliminated.

Network Intelligence has added SiPContact to the family of SiPSuite services.

The SiPContact Center Solution meets all the demands of today’s sophisticated call center operations. Each hosted seat delivers customized reporting, live call monitoring, agent time tracking, campaign management, immediate quality assurance grading and much more without additional fees for every added feature.