 TECHtionay develops & publishes rich media tutorials for the telecom & IT industry. To get custom tutorials developed for your service, solution or application please contact Thomas B. Cross at 303-594-1694 or visit www.TECHtionary.com. Subscribe to TECHtionary.com Email Blasts TECHtionary 'Toolsday'
Newsletter Click on the hyperlink above to view the video flash card TECHtionary video flash cards are published every Tuesday via the "TECHtionary 'Toolsday' Email Newsletter". The following flashcards are produced and distributed as a complimentary service to Telecom Association ("TA") members by TECHtionary's Tom Cross & TA's Dan Baldwin. Feel free to use these complimentary video flashcards as you like. Any complimentary TA member is authorized to "cut & paste" the flashcard links to their own websites or email newsletters. They make a fine addition to your email "signature". Other TECHtionary News TECHtionary Announces New “Best Practices” Series VoIP Business and Channel Solutions Sales/Marketing Strategy Tools For Getting-In & Staying-In the VoIP BusinessBOULDER - TECHtionary, the world’s largest animated knowledge source announced new leading edge multimedia “best practices” tutorials to help dealers, VARs, agent, resellers and manufacturers understand the issues critical to success in VoIP. According to Thomas B. Cross, CEO, TECHtionary’s “virtual or animated” product/service podcast tutorials are proven to “reduce the VoIP sale cycle, lower customer support costs and increase customer satisfaction. Each tutorial is available for onsite classroom or online self-paced tutorial available in Quicktime (.mov) and Flash (.swf) formats. Sample tutorials can be found at: http://www.techtionary.com/best
According to Serling
Davis, CEO of Innovative Teknology (http://www.innovativeteknology Course Objectives: VoIP Business and Sales/Marketing Strategy Tools - Study the fundamentals of IP-Internet Protocol and platforms required for high performance VoIP systems - Discover business and customers applications and opportunities - Quickly grasp complex subjects such as H.323, MGCP and SIP - Understand basic and advanced VoIP concepts features - Review all the critical elements in high speed VoIP “pipes” - Discover how VoIP works and the four key topologies - Probe the issues behind Integrated and Converged Access - Understand why “network assessment” is critical to any VoIP implementation - Address the issue of QoS-Quality of Service by overcoming jitter, echo, noise and other network problems - Understand the functions of the new communications “toolbar” - Assess the Top-10 issues for selling VoIP - Understand how a VoIP call is processed and all the potential security attacks that can occur - Understand SIP and SIP Trunking and all the implications and applications from TCO-Total Cost of Ownership to QoS-Quality of Service - Probe the challenges of troubleshoot VoIP systems - Gain insights into building high performance VoIP systems Course Outline The Top 10 Parts of IP in VoIP 1 - Voice to digital to packet transmission 2 - Optical Fiber Bandwidth 3 - Transmission Concepts - T-1 - PRI 4 - Integrated Access Services - Dynamic Bandwidth Allocation 5 - Introduction to Internet Protocol 6 - Back to basics - cabling 7 - TCP/IP and other Protocols & Layers 8 - Hardware – Routers- IP, Switches-MAC & WiFi-VLAN-VPNs, 9 - Protocols - H.228, H.323, MGCP & SIP plus Desktop "Softphones" and Toolbars 10 - IPBX and Hosted bringing it all together Top 10 Reasons Why Businesses are Buying VoIP Top 10 reasons why businesses buy VoIP – “cheap isn’t one of them” & Introduction to VoIP Technology 1 - One "everything is IP" converged access system does it all - one number office and home, one system, one provider, - one bill, one tech, one call for help, one growth path, etc. 2 - Integration with Outlook, unified messaging contact manager - "visual voice mail" - directories, call popups, conferencing. 3 - Simultaneous-sequential ring to cell and others. 4 - Forward voicemails via email - "please handle this." 5 - Logs all communications - improved "bill back" trail. 6 - User-controlled browser "portal" features. 7 - Office manager system admin - "moving is a breeze." 8 - Empowers all users - "I can do it myself." 9 - Seamless and costless transfer of calls among offices. 10 - Remote office - take VoIP phone home or anywhere. Top-10 Most Likely Prospects for VoIP Key Features, Benefits, Advanced Applications & Buying Objections 1 - Small office 2 - Virtual offices 3 - Multi-location offices - banks, schools, 4 - Mini-call center settings 5 - City government 6 - Real estate agents 7 – Medical facilities 8 – Financial institutions 9 – Car dealerships 10 - Insurance agents Top-10 VoIP Concepts Critical to VoIP 1 – Explain the term internet IP protocol, IP networking and a VPN? 2 - Explain the difference between IAS-Integrated Access Service versus Converged Access Service? 3 – What is SIP-Session Initiation Protocol Trunking, more importantly, what is SIP? 4 – Why would a customer want an IP PBX? 5 – What is the technical difference between IAS, Hosted and Managed VoIP? 6 – Name one reason why a customer would consider an “open source” PBX? 7 – Why is QoS important? How to measure it and fix it? 8 – What is a softphone and what type of user benefits most? 9 - What is the difference between IPT and VoIP? 10 - What is Unified Communications? Top-10 Steps to a Successful VoIP Implementation Putting in and Staying In - No Boomerang Sales 1 - User Needs Assessment 2 - Network Assessment 3 - Systems Upgrade 4 - Pre–Installation Planning 5 - Data Systems Integration 6 - Installation and Cutover 7 - Managing Change - Training 8 - Ongoing Use and Expectations 9 - Billing 10 - Future Add-ons Diagnosing & Tools for Troubleshooting VoIP Networks 1 - Problems 2 - Testing for Problems 3 - Potential Solutions 4 – Best Practices 5 – Vendors of Technical Solutions for VoIP Network Management 6 - Conclusions and the Bottom Line SIP Essentials – Session Initiation Protocol Indepth - SIP Basics - SIP Trunking - SIP QoS - SIP Firewalls and Security – SPIT, DOS, etc. - SIP Applications – IM, Event Notification, Conferencing - SIP TCO-Total Cost of Ownership - Integrated/Converged Access - Key VoIP Options – IAS, Hosted, Managed - SIP Total Tutorial with Future Outlook For licensing, customizing and advertising opportunities, call Tom Cross 303-594-1694 or http://www.techtionary.com Course outline subject to change without notice. VoIP Best Practices is also available via audio and web seminar in conjunction with ZOOM Conferencing (http://www.zoomconferencing.com). About TECHtionary TECHtionary.com produces dealer and customer training programs, online and onsite podcasts presentations including iPod, podcast and PC formats, sales brochures, virtual installation manuals and animated online presentations. The company has more than 2,860+ online presentations on data communications, internet, wireless, VoIP-Voice over Internet Protocol, PBX Systems, central office switching, protocols, telephony, telecommunications, networking, routing, IPTV, WiMax, power systems, broadband, WiFi-wireless fidelity and other related technologies available at http://www.techtionary.com. TECHtionary also produces VoIP Dealer Training. Some of the key highlights are: Building a VoIP Business, Selling & Marketing VoIP, Customer and End User Training, VoIP Technology, Network Design, Provisioning, Customer Service, Dealer Portal, and Enhanced & Professional Services. VoIP training is also available as a one-day introduction to a five-day indepth course and can be customized and delivered via web seminar or online tutorial series. Thomas Cross is a magazine columnist with many key technology publications and a member of the Technical Board of Advisors for the VoIP-Security Alliance. He can be reached at 303-594-1694.
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