ZOOM Conferencing Announces Strategic Initiative ZOOMPRO

Channel Provider & Partner Strategies for VoIP  

For demonstrations of various class sections, 

click here http://www.techtionary.com/best/bcr/

Successful Channel Partner Strategies for Getting-In & Staying-In the VoIP Business - 1-2+ days onsite.

This course is now eligible for NACSE – NVSE-NACSE VoIP Sales Executive certification.

Who Should Attend - This course is designed exclusively for channel partners, VAR-Value-Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants.  In addition, this course will help corporate staff marketing, training business development, sales, channel managers, operations, engineering, support and other corporate managers for VoIP providers, carriers, manufacturers, and others gain new insights in the VoIP marketplace.

What You Will Learn:

·         Review the fundamentals of IP-Internet Protocol and platforms required for high performance VoIP systems.  This includes soft switches, gateways, routers, services and other critical components.

·         Discover business and customers applications and opportunities.  This includes top reasons why customers are buying today and what they are buying.  In addition, the emerging “killer applications” will be explained in depth.

·         Quickly grasp complex subjects such as H.323, MGCP and SIP.  As SIP-Session Initiation Protocol emerges are the key VoIP communications protocol, there is a special section devoted entirely to this technology which will impact all voice communications systems from key, PBX, IP-PBX, hosted, managed and other systems.

·         Understand basic and advanced VoIP concepts features.  From hosted, managed, IAS, IP-PBX quickly understand “what’s-what” for different customer applications and business models.

·         Probe the issues behind Integrated and Converged Access.  Understand when and why a customer needs a converged access solution.

·         Understand why “network assessment” is critical to any VoIP implementation.  Possibly the number one critical activity before implementing VoIP is an assessment of the customer’s data network to evaluate the impact of VoIP without which VoIP may simply not work.

·         Address the issue of QoS-Quality of Service by overcoming jitter, echo, noise and other network problems.  Review the role of RTCP and other tools to monitor and maintain high performance VoIP networks.

·         Understand the functions of the new communications “toolbar.”  See how the benefits of “unified communications” as they improve business operations.

·         Assess the Top-10 issues for selling VoIP.  Selling VoIP is more than “dial-tone,” it is a change in the business and business model of even the smallest enterprises.  Discuss and explore new ways to help businesses see the new ways to grow their organization.

·         Explore how a VoIP call is processed and all the potential security attacks that can occur.  SPIT, VOMIT, DOS and other terrorist attacks will target not just data but voice packets.

·         Review SIP and SIP Trunking and all the implications and applications from TCO-Total Cost of Ownership to QoS-Quality of Service.  SIP Trunking is the most profound new form of telecommunications since POTS.  Review how SIP lowers TCO but also is an enabling technology for growth.

For more details, please contact 1-800-227-1234 / 630-986-1432 Rod Marckese,

Corporate Sales Manager at training@bcr.com.

Detailed Course Outline (customizing available and content subject to change without notice)

A - The Top 10 Parts of IP in VoIP

1 - Voice to digital to packet transmission

2 - Optical Fiber Bandwidth

3 - Transmission Concepts - T-1 – PRI – SIP Trunking

4 - Integrated Access Services - Dynamic Bandwidth Allocation

5 - Introduction to Internet Protocol

6 - Back to basics - cabling and electrical

7 - TCP/IP and other Protocols & Layers

8 - Hardware – Routers- IP, Switches-MAC & WiFi-VLAN-VPNs, 

9 - Protocols - H.228, H.323, MGCP & SIP plus Desktop "Softphones" and Toolbars

10 - IPBX and Hosted bringing it all together

 

B. Top 10 Reasons Why Businesses are Buying VoIP

Top 10 reasons why businesses buy VoIP – “cheap isn’t

 one of them” & Introduction to VoIP Technology

1 - One "everything is IP" converged access system does it all that is one number office and home, one system, one provider,  one bill, one tech, one call for help, one growth path, etc.

2 - Integration with Outlook, unified messaging contact manager

   - "visual voice mail" - directories, call popups, conferencing.

3 - Simultaneous-sequential ring to cell and others.

4 - Forward voicemails via email - "please handle this."

5 - Logs all communications - improved "bill back" trail.

6 - User-controlled browser "portal" features.

7 - Office manager system admin - "moving is a breeze."

8 - Empowers all users - "I can do it myself."

9 - Seamless and costless transfer of calls among offices.

10 - Remote office - take VoIP phone home or anywhere.

 

C. Top-10 Most Likely Prospects for VoIP

Key Features, Benefits, Advanced Applications & Buying

 Objections               

1 - Small office

2 - Virtual offices

3 - Multi-location offices - banks, schools,

4 - Mini-call center settings

5 - City government

6 - Real estate agents

7 – Medical facilities

8 – Financial institutions

9 – Car dealerships

10 - Insurance agents

 

D. Top-10 VoIP Concepts Critical to VoIP

1 – Explain the term internet IP protocol, IP networking and a VPN?

2 - Explain the difference between IAS-Integrated Access Service versus Converged Access Service?

- Enhanced IAS with MPPP-Multi-link Point-to-Point Protocol, PPP Multilink Protocol (MP), L2TP-Layer 2 Tunneling Protocol

3 – What is SIP-Session Initiation Protocol Trunking, more importantly, what is SIP?

4 – Why would a customer want an IP PBX?

5 – What is the technical difference between IAS-Integrated Access Service, Hosted and Managed VoIP?

- Route, Image, DHCP, DNS, Configuration servers

6 – Name one reason why a customer would consider an “open source” PBX?

7 – Why is QoS-Quality of Service important? How to measure it and fix it?

8 – What is a softphone and what type of user benefits most?

9 - What is the difference between IPT-Internet Protocol Telephony and VoIP? Cisco, Broads oft, Sylantro and other platforms

10 - What is Unified Communications?

 

E. Top-10 Steps to a Successful VoIP Implementation

Putting in and Staying In - No Boomerang Sales

1 - User Needs Assessment

2 - Network Assessment

3 - Systems Upgrade

4 - Pre–Installation Planning

5 - Data Systems Integration

6 - Installation and Cutover

7 -  Managing Change - Training

8 - Ongoing Use and Expectations

9 - Billing

10 - Future Add-ons

 

F. Diagnosing & Tools for Troubleshooting VoIP Networks

1 - Problems

2 - Testing for Problems

3 - Potential Solutions

4 – Best Practices

5 – Vendors of Technical Solutions for VoIP Network Management

6 - Conclusions and the Bottom Line

 

G. SIP Essentials – Session Initiation Protocol Indepth

-          SIP Signaling Basics – Inbound/Outbound calling

-          SIP Trunking

-          SIP QoS

-          SIP Firewalls and Security – SPIT-SPam over Internet Telephony, DOS-Denial Of Service, VOMIT-Voice Over Misconfigured Internet Telephony and other emerging problems

-          SIP Architectures – eight different VoIP configurations evaluating SIP-Aware Firewalls and other security options

-          SIP Applications – IM-Instant Messaging, Event Notification, Conferencing

-          SIP TCO-Total Cost of Ownership

-          Integrated/Converged Access

-          Key VoIP Options – IAS, Hosted, Managed

-          SIP Total Tutorial with Future Outlook