Price,
Provisioning & Commission Problems Reported at New Online Forum
By Dan
Baldwin, TA Executive
Director
TA has created a new
online forum where TA members can report pricing, provisioning and
commissioning problems they are having with their providers.
Click here to access the forum now to read about or report
problems.
The "Project
Manager (PM) Forum", is for channel partner and telecom agency
project managers, owners and other operations personnel so they have
an objective "non-sales" place to go to report and solve problems
they're having with their carriers, resellers or providers and to see
if anyone else is having similar problems.
The
PM forum will be moderated by TA member
Hollie Clere of
Clerecomm, an
outsourced provider of operational and administrative services for
telecom agencies and providers. "For over six years we've been working
with all the major providers to make sure our client's deals are
priced, provisioned and paid correctly", stated
Hollie Clere. "There are very few pricing, provisioning and
commission problems we have not seen an solved. We are honored that TA
invited us to share our expertise with TA members by moderating the
PM forum."
The
PM forum
is not conceived to be a "shooting gallery" for agents to take cheap
shots at carriers so much as to be a place for everyone to quickly
learn about topical problems and the best ways to solve or avoid the
problems.
The First Problem Reported:
An Internet T1 that can't do VoIP?
The
first problem reported on the
PM forum is that of a carrier provided DIA ("dedicated Internet
access") T1 that can't seem to pass voice VoIP traffic to the
customer's satisfaction. The initial review of the situation from the
carrier's point of view is that the "low grade" router provided by the
carrier needs to be upgraded to a Cisco router in order to handle the
voice traffic over their data T1. The carrier is not inclined to
upgrade the router though because the customer didn't say up front
that they wanted to do VoIP over the DIA circuit. Huh?
Click here to follow this issue and learn with others how to avoid
this problem.
One of the hardest jobs a channel partner or telecom agent has is
finding an experienced vendor who can help the agent piece together
all the best data connection deals available for a multilocation
business prospect. It seems every region in the country has a
different provider that
does the best
job at the best price.
Bandwave Systems has been solving this problem for almost 10
years. Bandwave aggregates all the solutions (DSL, T1, fixed wireless,
3G wireless and now business fiber) from all the best vendors (ILECs,
CLECs and resellers).
If
you want all the best data solutions through one experienced provider
who can design it, sell it, provision and manage it, give
Bandwave Systems a call at 888-396-7182 or visit
www.BandwaveSystems.com.
Click
to hear about Bandwave's "Fiber Connect" Service
"We
were surprised by
the accuracy of TA's prospect list
service. The contact names & phone numbers were over
90% correct -
much better than other lists
we've tried." Brett
Stauffer,
Capital Bandwidth
TA's
"Members Choice" Award Winners Announced! With great fanfare and a 21-gun salute, TA announced the winners of TA's
4th annual "Members Choice" Awards. All 3,200 TA members were invited to
cast votes and 322 ballots were accepted and counted. What resulted from
over four months of nominating, voting and counting was the selection of
the Top 10 vendors in 20 fresh industry categories. Click the image below
to view a printable image of all the winners. As previously announced, for
the next year, TA's vendor directory will first list these award winners
in "vote count order" for the directory's 20 industry categories.
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