Bad Customer Contracts "Why would any customer sign that
contact?"
Ensuring Fixed Charges in Long Term Contracts
by
Mark Del Bianco, Attorney
Few people would sign a contract with their cable company that said “This
contract runs for two years. The initial price for basic service is
$44.95, but we are free to raise the price when we want to, and you are
still bound for two years.” If you saw this clause, you would ask
yourself, “Why would anyone ever sign a contract like that?” Yet it is
surprising how many otherwise sophisticated businesspeople will sign a
business telecom agreement containing what amounts to an identical clause.
This point was brought home again recently when a channel partner/telecom
agent asked me to look at a contract that one of his small/medium business
clients had signed. It was a one page “Dedicated Voice LD Order Form and
Term Plan” that (so the customer thought) provided fixed monthly recurring
charges ("MRCs") on four T1s and fixed per minute charges for various
flavors of inbound and outbound LD calls.
Total
Call's T1 Quote Challenge Long known for outstanding
customer service, Total Call aggressively pursues dedicated T1 voice and
data business with special deals with every quote
Jeffrey Kapner,
Total Call International's Senior Vice President of Marketing, Sales
and Support challenges telecom agents and channel partners to learn what a
difference outstanding customer service and support can make to both
agents and their customers.
"To prove we're serious about earning dedicated circuit business we're
providing a free gift to the next 10 agents that simply request a dedicated quote
through Total Call International," Kapner announced.
"Total Call International has shown me how good customer service could
actually be," stated Total Call agent
Jon Healy.
"They are now one of my preferred vendors for T-1 service."
Agents wanting to take the Total Call "T1 Quote Challenge" should contact
Virginia Hazelwood, Total Call's agent liaison at 877-577-7266 or
virginiah@totalcallusa.com.
The first 10 agents that submit a quote request between 5/15/9
through 5/31/9 will receive a free gift.
"We
were surprised by
the accuracy of TA's prospect list
service. The contact names & phone numbers were over
90% correct -
much better than other lists
we've tried." Brett
Stauffer,
Capital Bandwidth
Vegas Trade Show Videos
We had initially uploaded all these videos to TA's YouTube sites
here
or here but it seems that firewalls or other problems prevent our members
from viewing YouTube videos so We're rehosting all the videos to a new
server and presenting them here.
Devi
Jaspal,
Intelisys'
Senior Director of Operations
on their the Audex suite of
products which includes telecom expense and asset management ("TEM") and
customer relationship management ("CRM") tools for full end-to-end
lifecycle management capabilities.
Eugene Gutman,
CEO of
Vocal IP a
nationwide Internet telephony service provider ("ITSP") of hosted VoIP,
IP-PBX & SIP trunks on an overlaying MPLS network. Founded by engineers,
VocalIP specializes in design, on-site installation & training of business
VoIP solutions competing with XO, Qwest, Level(3) & Global Crossing.
Greg
Griffiths, New Edge
Networks'
Marketing VP on their private MPLS over DSL solution that offers
multilocation businesses the lowest possible costs for the best private
data network solutions blending both T1 and DSL circuits
Chuck Piazza,
Smoothstone IP
Communications'
Senior Vice-President on their managed IP communication solutions for 100+ users
in the enterprise space including hosted VoIP, SIP trunking and wide area
networks (WANs)
"Members
Choice" Award Winners With great fanfare and a 21-gun salute, TA announced the winners of TA's
4th annual "Members Choice" Awards. All 3,200 TA members were invited to
cast votes and 322 ballots were accepted and counted. What resulted from
over four months of nominating, voting and counting was the selection of
the Top 10 vendors in 20 fresh industry categories. Click the image below
to view a printable image of all the winners. As previously announced, for
the next year, TA's vendor directory will first list these award winners
in "vote count order" for the directory's 20 industry categories.
About This is Telecom Association's (TA) weekly email newsletter for Complimentary
Members. TA is a 14-year old membership organization. TA members
recommend and distribute telecom, data and technology solutions to
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