FOR IMMEDIATE RELEASE |
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TNCI
ADDS BUSINESS DOWNTURN FLEXIBILITY CLAUSE APRIL 28, 2009, BOSTON, MA – TNCI announced that it has added a Business Downturn Flexibility clause to its terms and conditions for providing telecommunications services to end user businesses. The clause, which went into effect on April 1, 2009, is designed as a method for renegotiating service agreements due to a change in the customer's business situation as a result of the recession. In addition, the clause may also support the agent channel in sales of TNCI services. The clause, which applies to new and existing customers, essentially recognizes that customers may experience a "temporary but measurable reduction" in the services they are using and allows them to initiate discussions with TNCI to establish a Temporary Alternative Agreement (TAA), adjusting parameters of the agreement. TNCI has 30 days to respond to such written requests. "If there is reason for adjustment, then we want to work with them to do that," Brian Twomey, TNCI President said. "That's a whole lot better than having a customer that is frustrated or wants to roll over. It's a way of maintaining and enhancing the relationship. To the extent they have real business issues that impact the way they need to run their business, we really wouldn't be a partner to the customer or agent if we weren't willing to consider that," he added. About TNCI Founded in 1991, TNCI is a fast-paced, privately held national voice and data communications reseller, CLEC and VoIP Network Provider focused 100% on servicing businesses across the U.S. Through long-term relationships with the industry's most advanced and reliable carriers such as Sprint, Qwest, MCI, Verizon, AT&T TNCI offers quality voice and data solutions at the best possible rates. The TNCI portfolio contains a robust suite of services and solutions including TNCInet™ Advantage Private IP Network Solutions, Local service in all 48 contiguous states, Long Distance, Integrated Local, DSL, Data Services, Reservationless Event and Web Conferencing. TNCI Corporate Headquarters is located in Boston, MA. For more information please visit www.tncii.com.
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