1. What are
the "Top 10" services you would like agents or resellers to distribute to
end-users?
Our service offerings are broken down into 4 categories:
Broadband/Voice/Enterprise IT/Event Services:
Within our broadband product line we offer customized solutions such as private and virtual private networks. As a CLEC we’re able to leverage our next generation backbone and provide these custom solutions through many different means of transport including DSL, T1, T3, OC level, and metro Ethernet access types
Our service offering for voice compliments our product line for broadband. Being a facilities based CLEC we provide service through POT’s, dedicated PRI and T1 lines, in addition to a host of Voip and call conferencing solutions.
Now our Enterprise IT offerings is what differentiate us from our competitors. Transbeam has its own group of dedicated engineers ready to support any IT needs a customer may have. So whether your network crashes or you need managed collocation we’re there to help. Through a recent acquisition Transbeam is now an authorized Apple service provider which allows us to offer our customers MAC network support and hardware.
Transbeam has also marked itself as the leader in event conferencing services. We have many hotels and event centers which are Internet ready through our terrestrial and wireless access. Our success in this market segment has positioned us as a reputable and reliable provider
2. What type of end-users do you want the agents to sell to and are these the type of end-users you've had the most success with?
Transbeam has built a successful reputation over the last 11 years catering to the business and enterprise markets. It takes a unique skill set and service level to do so and we’ve been able to maintain level excellence in both. So the answer to your question is businesses of all types.
3. Who are your primary competitors for these
services to these end-users (against whom will your distributors be
competing) and how is your service better, similar or worse than your
primary competitors (what "pitch" or "angle" will agent find most
effective)?
Over the past few years our interesting and at times volatile industry has gone through consolidations. We have competitors for each of our products offerings for example Covad for broadband and Paetec for voice. However what makes us different is the fact that we can offer all these services and more under one umbrella. And the most important factor in all of this is our unsurpassed service level.
4. What are the "Top 10" reasons end-users choose your services?
Service Availability + Response Time
Support Reputation and track record which our references can vouch for
Reliability Integrated billing
Flexibility Network performance and our tier 1 data center
Dependability Competitive pricing
5. What type of agents or resellers are you
looking to recruit and are these the types of agents or resellers that have
had the most success selling your service to end-users?
We typically focus on resellers however we have had much success with
integrators and consultants. I would be open to considering any mutually
beneficial relationships.
6. Who are your primary competitors for these agents (who else can the agent represent to offer similar services to end-users) and how is your agent program better, similar or worse than your primary competitor's agent program (why would an agent choose you over them)?
Well this goes back to our level of service and commitment we offer. We are able to compete against competitors like Paetec and Mettel from a financial standpoint while offering products and services that they do not. Plus the flexibility from a sales and technical standpoint is a real value add.
7. What are the "Top 10" reasons agents or resellers distribute your service?
I feel that the relationships with and enterprise business is very much similar to one you have with an agent. Our agents are very much focused on service and reliability. So the answer is:
For the same reasons our customers choose us:
Service Availability + Response Time
Support Reputation and track record which our references can vouch for
Reliability Integrated billing and reporting
Flexibility Network and data center performance
Dependability Competitive pricing and commissions
8. What is the geography of your marketplace for agents & end-users?
We’re based in NYC and our primary
customers are right in our backdoor however, our services are nationwide and
in some cases worldwide for our enterprise IT services.
9. Please describe in detail the process required for agent signup, order provisioning & commission payment.
Our agent sign up process is relatively simple. Once we agree on a structure a Master Reseller Agreement is executed. We become very much involved in the sales process in order to recommend the appropriate solution. This then has a helping hand in the provisioning process in order to get the order streamlined and implemented properly. We are very focused on meeting timelines in order to achieve the completion of an order/project in a timely fashion. As a result the agent can expect a prompt commission payment.
10. How do you handle "gotchas" like credit approval, order rejects, TPV, etc?
We try to be very thorough before an order is taken let alone processed. There are times where facility and technical issues arise but most of the time we and the agent are prepared with a plan B.
11. Do you run retail pricing or agent commission promotions?
Yes. Our agents are notified in advance as to what and when is coming in the future.
12. Any significant program changes coming up in the future?
Yes. We try our best to be as competitive as possible and the one benefit Transbeam has is the ability to move quick and become creative in the market place. We also supply marketing and all appropriate forms to do business.
13. How are the end-users supported after the sale?
Support is our middle name. We have put a high emphasis on support across the board. As an example, from a network operations standpoint we monitor our lines 24/7 and proactively contact end users letting them know that they are down and in some cases they didn’t even realize.
14. How are agents supported after signup?
We become an extension of our agents in that we provide in depth support in the sales process allowing agents to utilize resources they didn’t have available in the past.
15. What other sales channels are you using to solicit customers?
Direct Sales
Industry show and events
Local community groups
I founded Transbeam 11 years ago as an ISP. Today we are one of the most reputable facilities based service providers around. I am surrounded by a dedicated group of individuals that made us and continue to build on who we are today.